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Customer Services
Support and Subsidy
on: Mon 13 of Aug, 2012 [21:01 UTC]  (17175 reads)
wireless
The Parish Council and associated Community Group of Tatenhill have been deliberating about whether to provide a direct subsidy to customers towards installation and whether they will as originally promised, provide a contribution to the infrastructure costs. (£6000)

During this time Kijoma has been subsidising the installation cost for the initial orders so the rate was £80 (standard installs). We have also installed all the infrastructure at our cost.

On the evening of the 10th of August, the Parish Council met and decided to provide a limited subsidy direct to confirmed customers but the original offer to contribute to the infrastructure was withdrawn.

To this effect Kijoma can no longer subsidise the installation side to the same extent as we have to keep the "Return on Investment" period realistic.

The installation rate will therefore increase to £140 (effectively £80 after the Council subsidy) for new orders with standard installations. Existing orders will be honoured at £80 and can still claim the subsidy, reducing their bill to £20. Those who originally ordered then declined when it came to installation will be charged at the new rate if they decide to re-order.

£140 is still a Kijoma subsidised rate as it remains less than the cost of installation.

We apologise for this but ultimately we were mislead by the Parish Council and their Letter of Intent did not result in its intended outcome.
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More coverage and a small outage
on: Sun 05 of Aug, 2012 [13:44 UTC]  (15710 reads)
wireless
Firstly, there was an outage in the Tatenhill Common area which affected 6 customers on Thursday(2nd August). We sincerely apologise for this and for the length of time it took for service to be restored.

Unfortunately, the very rare nature of the fault meant we had not as yet provided the training and equipment required to our local team in order that they could promptly resolve it.

The fault was repaired during a visit made by a Kijoma specialist on Friday evening and mechanisms have been put in place to prevent this mode of failure occurring again. We also provided training and equipment to the local team on Saturday so they are now able to resolve this, should it ever occur again.

Thank you for your patience and understanding.

More Coverage! Kijoma has expanded the coverage of the Network within Tatenhill parish. The area around the Grove, Woodlands, Branston Road and northwards into the village towards the church is now 'live' and our installation team are currently contacting those who have already registered to arrange installation.

We also cover parts of Branston and this includes Tatenhill Lane, near the excellent Italian eatery, The Bridge Inn

The Kijoma subsidised installation rate of £80 (Wi Fi Routers extra) is somewhat lower than it costs for us to install and cannot last forever. Please place your order now if you wish to take advantage of this limited time offer.
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Stage 1 complete
on: Fri 29 of Jun, 2012 [10:32 UTC]  (16194 reads)
wireless
Stage 1 is complete, the new service feed is active and all existing customers have been migrated from the old system.

If you need a 'Super Fast' capable Broadband service and are in the Green/Blue or Yellow areas on the map >

http://www.tatenhill.net/tiki-index.php?page=where

Then please fill out the contact form with your details. Service will be provided based on demand so the more in an area, the quicker we will get to you.
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NEW BROADBAND NETWORK - FLYER
on: Wed 28 of Mar, 2012 [22:30 UTC]  (18632 reads)
wireless


From £13.99 a month

Kijoma Broadband in association with Tatenhill Parish Community Group are installing a NEW Super Fast Broadband system for Tatenhill and Rangemore. Providing actual speeds starting at a blistering download of Up to 40 Mbps download and 20 Mbps upload available!

• Web pages load instantly
• Download music tracks in seconds
• Upload files 8 to 160 times faster than BT - up to 20 Mbps!
• Low ping online gaming
• Option to use Internet Telephone, No more BT line rental!
• Watch Iplayer, Youtube – Catch up on TV
• No connection to a BT line required for Broadband
• Video conference to friends and colleagues
• Work from home, save on travel , VPN compatible
• No dialling up and no time limits
• Free Tatenhill.net and Rangemore.net emails available
• No need to change your existing email address*

Register your interest ASAP - 01283 617277 or click on “Contact us” top left of this website

Click "Read More" - for more details

  • Check with your existing provider to confirm your email account will remain after you leave (AOL, BT, Yahoo, Gmail, Hotmail, Mac.com all continue to work normally).

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